Terms and Conditions

1. Acceptance of Terms

By accessing or using the services provided by Pivotal AI Group, LLC ("Pivotal AI Group," "PAIG," "we," "our," or "us"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, you should not access or use our website, client portal, or services.

2. Description of Services

Pivotal AI Group operates an AI-powered business automation platform designed to help small and mid-size businesses increase revenue, reduce workload, and scale operations. Our services may include:

• AI Voice Receptionist and call handling systems
• Missed call text-back automation
• AI chatbot and web assistant deployment
• Smart email and SMS follow-up sequences
• Automated review generation and management
• AI appointment scheduling systems
• CRM pipeline automation and setup
• AI content creation and marketing services
• Business coaching and mentoring

Participating clients may receive access to AI-powered automation tools, system configuration, training, ongoing support, performance reports, and communications related to the Pivotal AI Group client network.

3. Eligibility

Participation in the Pivotal AI Group program is intended for business owners, authorized representatives of businesses, and sales partners.

By registering for our services or submitting information through our website, you represent that:

• You are a business owner or authorized representative of a business.
• The information you provide is accurate and complete.
• You are authorized to receive communications on behalf of the business.

4. Communications Consent

By submitting your contact information through our website, client portal, forms, or enrollment process, you consent to receive communications from Pivotal AI Group including:

• SMS text messages
• Email communications
• Phone communications

These communications may include:

• Service updates and announcements
• AI system performance notifications
• Program updates and new feature releases
• Account notifications and support

5. Privacy

Pivotal AI Group respects your privacy and is committed to protecting your personal information.

Information collected may include:

• Name
• Business name
• Phone number
• Email address
• Business information

This information is used only for purposes related to the Pivotal AI Group client program and is not sold or shared with third parties for marketing purposes.

For additional information, please review our Privacy Policy.

6. Service Delivery

Pivotal AI Group configures and deploys AI-powered systems using third-party platforms and tools. These platforms remain independent services responsible for their own:

• Platform uptime and availability
• Data processing and storage
• Feature updates and changes
• Technical support for their platforms

Pivotal AI Group provides configuration, training, optimization, and ongoing management of these systems on behalf of our clients.

7. Results Disclaimer

Results described on our website, in case studies, or in marketing materials are based on actual client outcomes but are not guaranteed. Individual results may vary based on industry, market conditions, business operations, and other factors. Pivotal AI Group makes no guarantees regarding specific revenue increases, cost savings, or business outcomes.

8. Limitation of Liability

Pivotal AI Group shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Participation in the program
• Use of AI-powered systems and automation tools
• Third-party platform outages or changes
• Website or portal access

Business decisions and operational outcomes remain the responsibility of the participating business.

9. Modifications to Terms

Pivotal AI Group reserves the right to modify or update these Terms and Conditions at any time. Updates will be posted on our website. Continued use of our services constitutes acceptance of the updated terms.

10. Contact Information

Pivotal AI Group, LLC
Website: www.pivotalaigroup.com

For SMS support, reply HELP to any message you receive.